Complaints Procedure
If you are unhappy with our service, or with a firm we introduced you to, please tell us. We will acknowledge your complaint within five working days and aim to give a full response within 20 working days.
How do I complain about our service?
Email info@rdtaxcreditspecialists.co.uk or use the contact form, and start your message with “Complaint”. Tell us what happened, when, and what you would like us to do.
What if my complaint is about a panel firm?
Complaints about advice or work should go first to the firm, using its own complaints procedure. If the firm is a member of a professional body, such as CIOT, ATT, ICAEW, ICAS or ACCA, you can escalate to that body. Please also tell us: complaints help us decide which firms stay on our panel.
What will we do?
- Acknowledge your complaint within five working days.
- Investigate, including speaking to any firm involved where relevant.
- Send a written response within 20 working days, or explain why we need longer.
What if I am still unhappy?
If your complaint is about how we handled your personal data, you can contact the Information Commissioner's Office. For other matters you may wish to seek independent advice, for example from Citizens Advice.
Last updated 31 October 2026.